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After Hours Emergency Plan

After Hours Emergency Plan

 

Emergencies can happen. These are defined as any situation in which a person may be harmed or additonal damage to the property may occur if left unattended. Please call your Property Manager on their mobile or send them a detailed text message. If you do not receive a response immediately, then please follow the steps below.

Please be aware that the following situations are not classified as emergencies or urgent repairs and, as such, will be addresed by your Property Manager on the next working day.

  • Blocked toilets (if there is a second unblocked toilet)
  • Stove / oven not working
  • General maintenance and repairs
  • Trouble with reticulation
  • Trouble with air conditioning
  • Leaking taps
  • Pest control

Please note that if you carry out a repair that is not urgent, then you may be responsible for costs / expenses incurred. The owner is not obliged to pay for these.

 

What to do in the following situations?

 

Break-ins and damage to glass

Immediately contact the police and report the break-in or damage.

The police will provide you with a police report number. You must provide this number to your Property Manager on the next working day. If this number is not provided to your Property Manager, then any expenses incurred for repairs or replacement of glass will be invoiced to you.

In the event if you cannot contact your Property Manager, we advise you to contact a glazier to replace the damaged glass or secure the property. We recommend the following glaziers:

South: Mandurah Glass service on 9581 2894
North: Wanneroo Glass service on 9309 1962

Once you have provided the glazier with the police report number, you may instruct them to forward the account directly to our office.

 

Gas Leak

In the event of suspected gas leak, locate the gas meter box and immediately turn off the gas to the property. The meter box is usually located at the front or side of the property.

Once you have turned off the gas, then please contact the Alinta Gas for assistance on 13 13 52 and inform your Property Manager of the issue.

 

Water leakage or burst pipe

In the event of a suspected water leak, locate the water meter and immediately turn off the water to the property. The water meter is usually located at the front or side of the property.

Once you have turned off the water, then please contact the Water Corporation on 13 13 58 and they can assist you. Please also inform your Property Manager of the issue.

 

Major electrical problems that may cause harm

Please turn off any faulty (known or any suspected) appliances at the power point. Turn off the power at the meter box. There is a MAIN switch that will need to be turned off.

We recommend the following electricians in the event of an emergency:

South: Dalectrix on 0427 869 509
North: NGF Electrics on 0400 376 494

Please inform your Property Manager immediately by calling their mobile or texting them.

 

Severe storm damage or severe property damage

This is only considered an emergency if the home is not secured or there is dangerous structural damage i.e the ceiling has collapsed, there is severe damage to the roof causing exposure etc.

In the event of severe storm damage, please contact the SES (State Emergency Services) on 1300 130 039.

Please also contact your Property Manager immediately by calling their mobile or by texting them.

 

Lost keys or keys locked inside

In the event that you lose your keys, you are responsible for replacing the affected locks and any costs incurred. A replacement set of keys must be provided to your Property Manager as soon as practicable.

In the event that you have locked your keys inside the property, please contact your Property Manager. If they are unable to return to the office to provide you with an office set of keys, then we recommend you contact an out-of-hours locksmith.

 


 

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